Refund policy

At Shiya Jewels, every product is carefully inspected and securely packed before dispatch. Due to the nature of fashion jewellery products, returns and refunds are accepted only under specific circumstances as outlined below.

Return Eligibility

Products are eligible for return, replacement, or refund only if:

  • The product is received damaged, broken, or defective due to transit or delivery-related issues.
  • The customer reports the issue within the required claim period.
  • Valid proof of damage is provided as per our claim requirements.

Non-Returnable Items

Returns, exchanges, or refunds will not be accepted for:

  • Change of mind after purchase.
  • Personal preferences regarding design, color, size, or style.
  • Orders placed incorrectly by the customer.
  • Products showing signs of use, wear, or damage after delivery.
  • Minor variations caused by photography, lighting, or screen display settings.

Damaged Product Claims

To process a damaged product claim, customers must:

  • Report the issue within 24 hours of receiving the order.
  • Provide an uninterrupted unboxing video starting before the package is opened.
  • Share clear photographs of the damaged product and packaging.
  • Provide the order number and relevant details for verification.

Claims submitted without an unboxing video may not be eligible for approval.

Refund Process

  • Once the claim is reviewed and approved, the refund process will be initiated.
  • Approved refunds will be issued through the original payment method used during purchase.
  • Refund processing times may vary depending on banks, payment gateways, and financial institutions.

Replacement Policy

Where applicable and subject to product availability, Shiya Jewels may offer a replacement instead of a refund.

Cancellation Policy

Orders may only be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

If you have any questions regarding returns, refunds, replacements, or damaged product claims, please contact us through the contact information provided on our website.

Shiya Jewels
Fashion Jewellery for Every Occasion