Return & Refund Policy

At Shiya Jewels, every product is carefully inspected before dispatch. Due to the nature of fashion jewellery products, returns are accepted only under specific circumstances.

Return Eligibility

• Products are eligible for return or refund only if they are received damaged or broken due to transit or delivery-related issues.

Non-Returnable Items

• Change of mind after purchase.
• Personal preference regarding design, color, size, or style.
• Incorrect orders placed by customers.
• Minor variations due to photography, lighting, or screen settings.

Damaged Product Claims

• Claims must be reported within 24 hours of delivery.
• An uninterrupted unboxing video recorded from the moment the package is opened is mandatory.
• Customers must provide photographs and video evidence of the damaged product and packaging.

Refund Process

• Once the claim is verified and approved, the refund will be processed.
• Approved refunds will be issued through the original payment method.
• Refund timelines may vary depending on banks and payment providers.

For any shipping or return-related queries, please contact the Shiya Jewels support team.